Expert Service
Whether your Hyundai is in need of repair or it's simply time for your next scheduled maintenance, our expert team of service professionals will take care of everything and get you back on the road in no time.
Schedule Service
Factory-trained technicians
Our certified technicians are experts on maintaining your Hyundai to factory standards, and are highly trained to diagnose and repair any issues to get it running like new again.
Genuine OEM parts
From brake pads and discs to suspension components and more, our Genuine OEM Hyundai parts ensure both a perfect fit and long-lasting performance.
State-of-the-art equipment
Our service center features state-of-the-art equipment and diagnostic tools, so you can be confident that the job will be done right the first time.
Exceptional service
We pride ourselves on providing exceptional service 100% of the time. We know that your car is your livelihood, so we want to get you back on the road with your Hyundai running its best.
Service Tools
Service Specials
Hyundai Battery
Specifically engineered for your Hyundai.*
• Superior reliability
• Peak performance
• Ultimate peace of mind
*Valid at our Parts Department only. Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. Valid only at Napleton Downtown Hyundai. - Coupon expires 09/09/2025
2700 S Michigan Ave, Chicago, IL
Service: 872-225-3959
Hyundai Battery
Expires: September 9, 2025Specifically engineered for your Hyundai.*
• Superior reliability
• Peak performance
• Ultimate peace of mind
Brake Special
• Replace front or rear brake pads and resurface front or rear rotors*
• Inspect discs, calipers, brake lines, hoses, master cylinder and wheel cylinders
*Rotor replacement, master cylinder, wheel cylinder and caliper repair or replacement extra (if needed). Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. Valid only at Napleton Downtown Hyundai. - Coupon expires 09/09/2025
2700 S Michigan Ave, Chicago, IL
Service: 872-225-3959
Brake Special
Expires: September 9, 2025• Replace front or rear brake pads and resurface front or rear rotors*
• Inspect discs, calipers, brake lines, hoses, master cylinder and wheel cylinders
Hyundai In-Cabin Air Filter
Regular changes of your in-cabin air filter help provide relief from:
• Dust
• Dander
• Pollen
• Other allergens
Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. Valid only at Napleton Downtown Hyundai. - Coupon expires 09/09/2025
2700 S Michigan Ave, Chicago, IL
Service: 872-225-3959
Hyundai In-Cabin Air Filter
Expires: September 9, 2025Regular changes of your in-cabin air filter help provide relief from:
• Dust
• Dander
• Pollen
• Other allergens
Tire Price Match Guarantee
We carry a variety of tires at competitive prices, but if you find a better deal for the same tire at another dealership we will match it! Please present competitor’s advertised offer at time of purchase.
Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. Valid only at Napleton Downtown Hyundai. - Coupon expires 09/09/2025
2700 S Michigan Ave, Chicago, IL
Service: 872-225-3959
Tire Price Match Guarantee
Expires: September 9, 2025We carry a variety of tires at competitive prices, but if you find a better deal for the same tire at another dealership we will match it! Please present competitor’s advertised offer at time of purchase.
$30 Off Diagnostic Fee
$30 Off Diagnostic Fee.
This offer works in conjunction with other coupons as well. See dealer for details.
2700 S Michigan Ave, Chicago, IL
Service: 872-225-3959
$30 Off Diagnostic Fee
$30 Off Diagnostic Fee.
10% Off Coupon for any repairs over $200
10% Off Coupon for any repairs over $200 (up to $100 off maximum coupon).
Offer only allows a maximum discount of $100. This also excludes anything that is already pre-discounted.
2700 S Michigan Ave, Chicago, IL
Service: 872-225-3959
10% Off Coupon for any repairs over $200
10% Off Coupon for any repairs over $200 (up to $100 off maximum coupon).
Scheduled Maintenance
A well-maintained vehicle can prolong the life of your investment and protect your resale value. Put your trust in our Hyundai-trained technicians who know your EV best and have the most up-to-date knowledge. Put your trust in the experts and feel confident that the job will be done right – the first time.
Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. - Coupon expires 09/09/2025
2700 S Michigan Ave, Chicago, IL
Service: 872-225-3959
Scheduled Maintenance
Expires: September 9, 2025A well-maintained vehicle can prolong the life of your investment and protect your resale value. Put your trust in our Hyundai-trained technicians who know your EV best and have the most up-to-date knowledge. Put your trust in the experts and feel confident that the job will be done right – the first time.
Hyundai Complimentary Maintenance
Keeping your new Hyundai running at its best requires regular care and maintenance. With Hyundai Complimentary Maintenance you’re covered for normal, factory-scheduled maintenance intervals for 3 years or 36,000 miles (whichever comes first).
Benefits Include:
•Tire Rotation
•Multi-Point Inspection
Check your Owner's Manual for normal factory-scheduled mileage intervals. Intervals include tire rotations at normal factory-scheduled maintenance intervals for the first 3 years or 36,000 miles, whichever comes first. More frequent maintenance due to severe driving or conditions is excluded. Offer valid only for 2020 and newer Hyundai models purchased or leased on or after February 1, 2020. See your Hyundai dealer for further details and limitations. - Coupon expires 09/09/2025
2700 S Michigan Ave, Chicago, IL
Service: 872-225-3959
Hyundai Complimentary Maintenance
Expires: September 9, 2025Keeping your new Hyundai running at its best requires regular care and maintenance. With Hyundai Complimentary Maintenance you’re covered for normal, factory-scheduled maintenance intervals for 3 years or 36,000 miles (whichever comes first).
Benefits Include:
•Tire Rotation
•Multi-Point Inspection
Complimentary Alignment Check
Ensure your tires are properly aligned. Proper alignment slows tire wear and may help increase the life of your tires.
• Inspect steering linkage & shocks
• Adjust tire pressure
Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. Valid only at Napleton Downtown Hyundai. - Coupon expires 09/09/2025
2700 S Michigan Ave, Chicago, IL
Service: 872-225-3959
Complimentary Alignment Check
Expires: September 9, 2025Ensure your tires are properly aligned. Proper alignment slows tire wear and may help increase the life of your tires.
• Inspect steering linkage & shocks
• Adjust tire pressure
Hyundai Wiper Blades
See the world more clearly through the windshield of your Hyundai. Our Hyundai-trained technicians will replace your front wiper blades, designed specifically for your vehicle.
Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. - Coupon expires 09/09/2025
2700 S Michigan Ave, Chicago, IL
Service: 872-225-3959
Hyundai Wiper Blades
Expires: September 9, 2025See the world more clearly through the windshield of your Hyundai. Our Hyundai-trained technicians will replace your front wiper blades, designed specifically for your vehicle.
Vehicle Service Special
Save on vehicle service (including parts & labor)
•Spend $100.00 – $199.99 and save $10
•Spend $200.00 – $299.99 and save $20
•Spend $300.00 – $399.99 and save $30
•Spend $400.00 or more and save $40
Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. - Coupon expires 09/09/2025
2700 S Michigan Ave, Chicago, IL
Service: 872-225-3959
Vehicle Service Special
Expires: September 9, 2025Save on vehicle service (including parts & labor)
•Spend $100.00 – $199.99 and save $10
•Spend $200.00 – $299.99 and save $20
•Spend $300.00 – $399.99 and save $30
•Spend $400.00 or more and save $40
Oil & Filter Change PlusTire Rotation
• Replace engine oil per specifications (up to 5 quarts)*
• Install a Hyundai oil filter
• Complimentary tire rotation
• FREE multi-point inspection
*Synthetic oil extra. Check the engine oil regularly between recommended oil changes. The engine oil and filter should be changed at the intervals specified in the maintenance schedule. Plus taxes and applicable fees. Prices may vary by model. Please present coupon at time of write-up. Cannot be used with any other applicable offer. Hazardous waste fee if applicable. Coupon has no cash value. Valid only at Napleton Downtown Hyundai. - Coupon expires 09/09/2025
2700 S Michigan Ave, Chicago, IL
Service: 872-225-3959
Oil & Filter Change PlusTire Rotation
Expires: September 9, 2025• Replace engine oil per specifications (up to 5 quarts)*
• Install a Hyundai oil filter
• Complimentary tire rotation
• FREE multi-point inspection
Our facilities and amenities
With comfortable seating, free Wi-Fi, abundant coffee and plenty of snacks, we make waiting for your vehicle a relaxing experience. And for your ultimate convenience, our restrooms are always clean and sanitary.
Schedule ServiceExpert staff and technicians
From our friendly and knowledgeable staff to our certified technicians who are the experts on maintaining and repairing your Hyundai, our Service Center is 100% dedicated to keeping your vehicle running like new.
Schedule ServiceHyundai Service Tips & Videos
Vehicle maintenance
From oil changes to rotating your tires, staying on top of factory-recommended maintenance will keep your Hyundai running its best.
Learn More
Complimentary care
Enjoy 3 years of complimentary maintenance at your local Hyundai dealer with the purchase or lease of any new Hyundai model.
Learn More
Educational content
The more you know about your Hyundai, the more enjoyment you’ll get out of ownership and the more prepared you’ll be in an emergency.
Learn More
Memory reset
Ensure that you maintain an optimal driving position at all times by knowing how to use and reset the driver’s seat memory.
Learn MoreCustomer Reviews
Napleton Downtown Hyundai
Carlos assisted me from the minute I came in & till I left! Outstanding professional service & reassuring as well.
They were very knowledgeable about my service especially Sandra in hyundai service department really goes the extra step for the customer very on top the different situation I an very THANKFUL that she took excellent care of me and of keeping me informed
Sandra is great, she is the only reason I have returned there for sevice. She is pleasant and communicates well.
Glad to see they're bringing back good customer service. They had lost it previously .
Sandra was excellent great service quick and fast best service i received great work in and out
Reliable efficient service experience. Carlos communicated well and met his commitments. My new service center.
Given estimated wait time of 1 hr - 1.5 hrs. Ended up taking 2 hrs and 45 minutes. Would not have opted to wait at the dealership if accurate wait time was given. No updates throughout service, their “real time” online tracker is inaccurate. Had to search for service advisor Fernando to get updated wait time after 2 hours of patiently waiting. Was told “Well software updates take a long time”. Asked how much longer, says 10-15 minutes and seems irritated I bothered him from doing nothing. Ended up taking 45 minutes longer. If you know a service will take 2+ hours, be honest with the customer ... Read More DealerRater - Jun 17, 2025
Dealership was clean, especially the ladies' room. I appreciate that. Also, the coffee service machine was a nice touch. Good options. And I loved Manny!
Needed next day service for warning light. Took a couple days to determine, but was fixed and test driven to confirm solution. I was provided a loaner to offset the extra day.
Always kind, courteous and efficient always gets the job done. If something is going on with my vehicle like I had a missing part they caught it. I didn’t see it so glad that they did it. Thank you Carlos for all your help.
Fernando was great to work with. I previously had a bad experience with a tire rotation. Fernando was a great listener and understood my apprehension about having it done again along with the oil change. He made sure everything was done correctly. I hope I'm able to work with him from now on.
My service Rep Sandra is knowledgeable and provides professional service. She is a 10 out of 10!
5/14/25 I had routine maintenance done on 2023 Hyundai Santa Fe. The attendant Fernando was pleasant courteous and friendly. My experience was good it did take long and I was on my way.
Very comfortable, friendly and modern, and they keep you well informed about your vehicle through text messaging and reaching out with a phone call
Great service and staff. Purchased my last 3 vehicles there. Maintenance is fair and timely.
Apparently we are supposed to get free washes free every services and I have never gotten one and when I spoke to manager Jim Gurman so acceptable solution was reached. I will never forget business here again and will be sure to tell others not to do business here.
I give 5 stars because Sandra always takes care of me and my car with as minimal hassle as possible - and she’s been there a long time which isn’t common in this business.
Carlos is outstanding. He took care of me in timely manner. Keep up good work.
The dealership is conveniently located. The people are friendly and I feel comfortable at this location.
Great service, efficient and in time. Very helpful team, comfortable waiting area with good coffee.
Sandra was more than excellent about her customer service! super atention and also explanation about everything was so good!
I was quoted a time but they were done before. My only complaint was that it was cold in the waiting area.
Service was good but I usually get the detailed paperwork that says what was done and what is needed for maintenance. I did not get that this time. Also I was disappointed that they now charge a 3% fee to pay with a credit card
Well they was very courtesy and professional and they took care of my needs very quickly and I was on my way
I received prompt response from the service team member who advised me on my situation and they immediately responded to solving my problem.
Carlos was very professional & a good communicator. The work is always consistent. All information about the car is provided.
Very positive experience when dealing with Napleton and Sandra is the best, always going above and beyond in making sure as customers we’re well taken care of, especially since we are senior citizens
My experience was great, Manuel greet us with a welcoming smile and helped us right away .
Hands down the best Dealership i have been to... if you go ask for Allen he get you right the 1st Time...
The service was quick and professionally done. The staff was nice and professional. I recommend them.
The employees were courteous and helpful,ensuring that I understand what they were doing and the possible coast.
Sandra Cardona is a pleasure to work with when I bring my car in for service. Her attention to detail and care is always appreciated,
Salesmen Allen Washington and Service rep Fernando are awesome. They make the dealership thrive. Best customer service experience from both of them.
They make sure that your car is running right before you get it back, please with the work
It's always amazing at this location. Manuel was so Knowledgeable about everything that was going on with my truck and the situation. Great customer service very attentive and made me feel like I wasn't there that long and washed my very dirty vehicle. Where they treat you like family ❤️
I go to this location for all of my car service. Wonderful every time! It’s clean, organized, and efficient. Plenty of comfortable seating while you wait, and they’re great communicators
Got quoted a price for a key reprogramming (and had some in-warranty work done as well). I confirmed the price prior to handing over the car. The work was done fine, but then discovered only after it was done that I was being charged an extra $22 on top of my quoted price for "supplies" for the key (even though I brought in my own fob). It's a digital reprogramming, there's zero chance Autel charges anything like that for their equipment. This was conveniently JUST under the 10% upcharge that they would be legally required to get my ... Read More DealerRater - Mar 14, 2025
ALWAYS GREETING WITH A WELCOME SMILE! ALL AROUND GREAT CUSTOMER & FRIENDLY EMPLOYEES WILLING TO GO THE EXTRA MILE IN ALL DEPARTMENTS TO MAKE YOU FEEL APPRECIATD AND WELCOME! THEY VALUE YOU AS A CUSTOMER! ( MANUEL WAS SO AWESOME RESPECTFULLY AND CARING OF MY SERVICE APPOINTMENT HE SENT ME A TEXT AND HE CAME BACK AND CHECKED ON ME WHILE I WAS IN THE WAITING AREA! HE ALSO GREETED ME AS I WHAS LEAVING!! THANK YOU MANUEL AND YOUR ENTIRE CUSTOMER SERVICE! ( PLUS I TRUST THEM AND THEIR SERVICEING OF MY AUTOMOBILE ) 10 STARS IN MY OPINION!! EVERY VISIT EXCELLENT SERVICE!! ... Read More DealerRater - Mar 13, 2025
I was warmly greeted when I first entered the establishment. My questions were immediately answered and more information was given so that I fully understood. I was given options and the whole experience of purchasing a new car was easy and trouble free. Mr. Washington was knowledgeable as well as professional. He made spending my hard earned money enjoyable. I got more (car) than I was asking for.
Very professsional and efficient staff. I have now returned for routine service of my 2023 Tucson hybrid. Each cost has gone very smoothly from scheduling to pick up. The waiting are is clean and comfortable.
Came in for my first maintenance with our new Hyundai. Sandra took care of me and was welcoming, helpful, and communicated all updates. I was in and out in about an hour, way faster than expected. Will be back again next year for the annual maintenance check!
The staffs are very professional and friendly.The location were very convenient and easy to deal with all the staffs whichever department.
In town on vacation. Needed Maintenance for Hyundai. Next day appointment in and out quickly and professional.
I have purchased three new cars from this dealership in the past two years and they have been exceedingly fair on price and have provided tremendous service!
Mia in the service department was super helpful and polite. One of the best managers I’ve seen in a while.
I test drove a 2022 Tucson. Test drive went fine. After, the salesperson pressured me to purchase many add on packages, such a rustproofing, insurance for car theft, fabric care, lost key insurance, etc. He was upset when I declined all of this.
I told him and his manager I wanted to sleep on it before signing anything. They were pretty condescending, and upset that I was leaving. The manager asked what it would take for me to buy right now. I told him I would buy it then with a $1,000 discount. He agreed, and we SHOOK HANDS. They had me ... Read More DealerRater - May 2, 2024